Support Services

Support Services

EGATE Support

Getting Help With EGATE



24x7x365 Operations Support


EGATE staff are available 24x7x365 to deal with issues related to service impacting outages and issues. Should your issue be time sensitive please call our Operation Support Centre

+1 (416) 447-7700 – Option 5


Please note our operations support cannot access issues related to provisioning or billing. Issues related to customer equipment may incur charges.  Please have your customer information available prior to contacting.

Customer Support

Our team is available weekdays from 8AM – 6PM (Eastern) to address the following issues:

  • Provisioning
  • Billing
  • Technical Support

Via email:

Via phone: +1 (416) 447-7700

Via ticket: EGATE Ticketing System