Careers – Intermediate Network Engineer

Intermediate Network Engineer

EGATE Networks is a leading provider of managed network services, VoIP solutions and digital signage. Whether we’re an extension of a client’s existing IT team, or managing their outsourced IT structure, we’re customer obsessed and aim to provide best in class services. Our team is small but our impact is mighty!

About the position:

We’re growing and are looking to add an Intermediate Network Engineer to our team!

The Intermediate Network Engineer will report to the Technical Support Manager and will act as a liaison between our Support and Engineering teams. The ideal candidate will take a self-directed approach to problem solving, have a passion for technology and has previous experience working with a wireless or ISP provider. If you’re the type of person who likes variety in their day to day role, and enjoys providing a higher level of support to Enterprise customers, then we encourage you to apply!

Responsibilities:

  • Handling phone service calls from clients requiring assistance
  • Providing remote technical support to all clients at various different support levels
  • Responding to technical alert notifications on client servers and network appliances
  • Creating and managing technical tickets
  • Managing IT-related alerts and notifications
  • Providing technical support services to Servers, Network Appliances, and End-Users
  • Coordinating with other team members
  • Working to build best-in-breed managed technical solutions

Requirements:

  • Minimum of 2 years of senior level technical support experience, working with customer to diagnose issues and striving for resolution
  • High school diploma or relevant college program
  • In-depth knowledge of network concepts, devices, and protocols
  • Expert level knowledge with industry network protocols (TCP/IP, EIGRP, OSPF, BGP, MPLS, VLANs, Wireless LANs and VPN)
  • Experience with network operating systems such as Cisco IOS and Juniper
  • Excellent English communication skills, both written and verbal
  • Creative problem solver with solid troubleshooting skills
  • Customer service orientation

Nice to have:

  • CCNA, CCIE, CCNP designations

Why EGATE:

  • We’re big believers in continuous learning and support our employees’ professional development
  • Competitive compensation, including paid vacation and sick days, Health Spending Account
  • WFH flexibility

Interested applicants should submit their resume to careers@egate.net for consideration. While we value every candidate’s interest, only qualified candidates will be contacted.

EGATE is an inclusive work environment and as such has a workplace accommodation policy in place; if you require any accommodation please advise in your application so we may coordinate.