Current Job Offerings :: Help Desk Support Agent

Description

You will deliver technical and non-technical solutions to our residential and business customers with Internet and domain name registration concerns.

Utilizing the latest technologies combined with your strong communication skills and superior trouble-shooting abilities, you will provide solutions to meet the challenges posed by our customers. Your commitment to maintaining the highest standard of customer service is essential.

This position is available on a full-time or part-time basis, and may require shift work.

Qualifications

Required Knowledge:

• Working knowledge of the Internet, Internet technologies and technological/industry trends
• Knowledge of EGATE's products and services
• Working knowledge of PCs and the Microsoft Windows platform (Macintosh experience a benefit)
• Knowledge of the Domain Name Registration system so as to be able to assist customers with registration related inquiries
• Demonstrated knowledge of PCs, TCP/IP, Dial-up and ADSL
• Demonstrated knowledge of the Domain Name Service System (DNS)

Required Skills & Abilities:

• Strong problem-solving and trouble-shooting skills
• Excellent communication (both written and verbal) and interpersonal skills

Applying

To apply for any position please FAX a current resume and cover letter to (416) 447-6447 to the attention of Peter Rooney. We regret to advise that we are unable to accept applications via e-mail or in person. Only applicants selected for an interview will be contacted.